58.5

FORFEITED SERVICE POINTS

Custom Grow package

Dalby Home Team

December 2021 = 75 = Current Point balance = 58.5

newsletter - holiday edition

-16

general misc - cancel dotloop integration on api nation

-3

general misc - Cancel Piesync and Add API Nation - Migration Process for MailChilmp and Contacts

-7

google admin - add new user

-3

general misc. - remove shared contacts software and setup new/old system 4 hours

-10

social media - christmas post

-4

Third party support - shared contacts for gmail - contacts not syncing

-4

tech support - video process how to unshare a label in shared contacts for gmail

-3

tech support - check contact sync issues for kasey

-3

phone inquiry - new phones old phones with julij

-5

social media - small business tuesday

-4

zoom meet - kasey & julij

-4

tech support - training email on how to create filter w/ specifics on new task request

-2

tech support - training email on how to create new gmail label

-2

tech support - saving links to iphone from chrome

-2

Email - new filter

-3

145 points * Package Cancelled 01/03/2022

September 2021 = 307.5 = Current Point balance = -162.5

admin - AT&T Check about missing phones. SIM Cards. ORDER NETGEAR hotspot DEVICE AND SIM CARD FOR LAURENS PHONE

-10

social media - post party pics and post combo to instagram

-5

Full Day + Contacts and Google Wrkspace organization - new workspace app implementation

-32

social media - small business tuesday

-4

Full Day + google workspace restructuring, google support call about reorganizing the workspace account, update Linkiden - accolades and headline, Password update in sheet, file search for Julij quick

-35

email - quick gmail modification

-2.5

workspace - Lauren Admin question about email address alias quick inquiry requiring admin access and verification of information

-2.5

mailchimp - campaign weekly buyer needs

-4

workspace - consolidate drive docs from 7 accounts ~4 hours

-14

tech support - Assist Kasey with Live KW stream. Failed recording session - she was able to watch in car eventually

-2.5

workspace - verify contact database delegation was granted (verified) and then grant other girls access + sent instructions to team on how to access + google support about team members editing labels in google contacts

-6

support inquiry - turn off Highlight any external recipients in a conversation. Warn users before they reply to email with external recipients who aren't in their contacts. easy 2 pts

-2

google - Create new Google account - kaseydalbypersonal@gmail.com

-2.5

phone support - Call and Meet with Joy and Kasey about email and other drives 2.5 hours

-10

tech support - [Case #36020625 Creation Request] Your Google Workspace case request has been received [ref:_00Df423Flu._5004Mn3nD6:ref

-4

media request - send stokes signs the logo files for Kasey

-2

mailchimp - resend invite to list of contacts for Lauren & Jennifer

-10

mailchimp - check abuse claims for julij

-2

mailchimp - Design & Create Email Newsletter

-16

Mailchimp - unsubscribe 4 labels from campaigns on mailchimp + after sending newsletter unsubscribing from all bounces and software support email address

-7

social media - Garage Sale Daily post to 4 groups. No design. New Text only. Must hyperlink each post.

-5

social media - sbt

-4

asana - Julij request move item in asana

-1.5

tech support - phone tech support about quick add of email to existing contact - darryl example

-2.5

admin - text message relay to jenn and svend about luxury signs

-1

social media - Garage Sale Daily post to 4 groups. No design. New Text only. Must hyperlink each post.

-5

gen admin - Update Spreadsheet for Loaner Devices - Kasey and Julij swap - add Red phone to list

-2

consult - phone Julij Phone Call Tech Support - 25 minutes re: phone swap and facebook posts for garage sale

-2.5

social media - Garage Sale Daily post to 4 groups. No design. New Text only. Must hyperlink each post.

-5

consult - phone julij

-2

email - create new email ALIAS buyerneeds@dalnbyhonmeteam.com for email routing to lauren for replies to campaign below

-4

email campaign - weekly buyer needs

-4

general - missed scheduled weekly meeting (removed without notice) & missed SBT meeting monday 10/11/2021 4pm client meeting precedence

-2.5

admin - lauren - send kasey buyer needs with note to send to group

-2

web dev - Website Update & Repair Level 2 - team page - remove bio excerpt from team page for lauren and jenn

-4

media request - send transparent white logo & website photo to Lauren - sent 2 media

-2

email - cleanup kasey@

-2

social media - blast 5 groups garage sale

-5

graphic design - URGENt GARAGE SALE BANNER and print setup with Stoke Signs Same Day

-7

email campaign - Evite for Party

-6

general admin - Create party list (2) spreadsheets for Jennifer - added to ASANA

-3

social media - sbt

-4

tech support - troubleshoot email issue where emails are being sent to Lauren that are TO: kdalby@kw.com Google support

-7

email - modify labels for kasey

-2.5

Graphic Design: Level 2 - party invite

-10

Online Account/Service Set up - Intermediate - Solutions Research + rsvpify

-5

Admin - import do not market into mailchimp

-4

Tech Support - google gmail filters for asana

-3.5

Tech Support - mailchimp segmenting contacts for party

-3

Export & Send unsubscribe list

-2

Contacts - Add LLT012 to Database + instruct how to email labels

-4

Phone Consult Kasey 45min

-2.5

Online Account/Service Set up - Advanced - Nextdoor Business Page Recovery Project

-10

Text support - contact database labeling 2hrs

-5

269.5 points * Package recharge scheduled for September 1, 2021

September 2021 = 269.5 = Current Point balance = -124.5

tech support - gmail filter support email

-1

consult - text kasey re: svend asana

-3

email - create new inbox

-5

consult - phone meeting with looper + 15 follow up w Kasey

-5

consult - phone with julij re: client party

-5

tech support - seo investigation with google - sitemap resubmissions

-10

social media - insatgram follower boost & profile updates

-5

social media - design & post combo #goodneighbors

-5

social media - sbt

-4

consult - marketing team meeting

-3

google workspace - new google user - admin@

-4

email - new email filter - sherir invoice

-3

tech support - investigate lindsey green contact + mergers and fixes

-7

email - new email filter - amazon

-3

email - new email filter - brandon green

-3

general inquiry - text about dropbox

-1

tech support - podcast spotify solutions

-2

admin - wch memebr spreadsheet for heather

-5

graphic design - listing presentation edits - julij

-2

admin - permission access for jenn on ASAna

-2

consult - phone w kasey re:podcasts, tesla, wifi

-5

tech support - google for contacts not populating

-2

social media - design & post combo fall

-5

consult - phone with julij re: emailsand significant others in contacts

-3

admin - organize vendor label in contacts

-3

security - update passwords (icloud)

-2

social media - sbt

-4

consult - phone w/ Kasey re: Contacts, Farmers Marketing, etc. 1hr 22 min + another 20 minute call about Body 20 Video and Looper meeting on wednesday

-7.5

consult - scheduled meeting no show 9/20/21

-2

email - mailchimp campaign for buyers needs

-6

tech support - mailchimp about tags, segements, and general audience imports

-4

google workspace - update logo on biz page

-2

consult - team marketing meeting

-3

google workspace - update business profile name

-2

social media - create linkiden business page

-3

email - custom signature edits @kasey

-3

admin - create newsletter archive in drive

-5

email - edit custom signature - julij

-3

social media - linkiden profile updates

-5

admin - update loaner device doc with updated data

-3

email - new email filter

-3

consult - phone meeting kasey, julij, sarah @party

-6

tech support - google chat support about heather login issues

-4

email - organization & structure weekend

-2

design & create newsletter

-16

email - organization & structure weekend

-4

consult - weekend call about email management w/ Julij

-5

google workspace - update profile - Joy@

-2

email - organization & structure

-4

email - modify email filters x2

-4

social media - sbt post

-4

social media - facebook ad account creation

-10

graphic design - level 2 - buyers needs

-10

consult - phone - w/ kasey emails, reminders, tasks, lists

-5

email - organization & structure

-2

social media - design & post combo

-5

google workspace - add new user - joy@

-4

email - organization & structure

-4

tech support - standard - joy with new macbook pro setup

-4

gen. inquiry - text inquiry - loaner device repeat

-1

email - organization & structure

-4

general admin - simple filter modification

-2

security - update passwords

-2

tech support - complex - gmail - for @jenninfer IABN needed to be copied out of shared folder

-7

Graphic Design - Open House signs

-5

+253 points * Package recharge scheduled for September 1, 2021

July 2021 = 194 = Point balance = -29

General misc. - Mailer Partner Email Draft - i.e. dimension pools

-4

General misc. - general admin - moo refund email and team@ inquiry

-3

General misc. - Noahs Court Mailer re-Design and Delivery via Command Direct mail

-15

General misc. - Update Password x4

-8

General misc. - Update IABS for each team member then update signatures

-10

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT

-4

General misc. - 5800 Sabino Mailer Design and Delivery via Command Direct mail

-15

Consulting - weekend inquiry pp fees & process

-8

Graphic Design - Level 5 - Listing Presentation

-40

General misc. - Mailer research training chat support for command direct mail

-6

social media & online marketing - Design & Create Email Newsletter

-16

General misc. - media request - multiple requests denied

-2

General misc. - Moo Refund request

-2

Consulting - Strategy Phone Call (45 min)

-5

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT

-4

web dev - website update & repair level 1 - Team member Bio Update

-3

web dev - website update & repair level 2 - team page & menu w/ lauren

-4

Consulting - Strategy Phone Call (1+ Hour)

-6

web dev - website update & repair level 2

-4

Consulting - Strategy Email - website consult about customizations x2

-4

Security - Update Password ABOR

-2

Tech Support - basic - Investigate Google Alert (Non-issue)

-2

Security - Update Password icloud

-2

email - Unsubscribe 13 Contacts from Newsletter

-13

GRPAHIC DESIGN: LEVEL 2 - DIAMANTE CV - RUSH JOB

-10

Security - Update Password

-2

+145 points * Package recharge scheduled for July 1, 2021

June 2021 = 125 = Point balance = 20

web dev - website update level 1 - new blog post

-3

SOCIAL MEDIA & ONLINE MARKETING - Post Existing Social Media Content with Updated Text

-3

social media & online marketing - fill template on Email Newsletter

-8

general misc. no show Scheduled Meeting - jujli

-3

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT

-4

general inquiry - marketing call

-2

general inquiry - listing presentation inquiry

-2

GRAPHIC DESIGN: LEVEL 5 - business cards for team

-30

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo + Group blast add-on

-7

general inquiry - phone inquiry joy about imac for car wash

-2

Tech support: basic - Julij phone support trackpad

-2

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo + Group blast add-on

-7

SOCIAL MEDIA & ONLINE MARKETING - Post Existing Social Media Content with Updated Text

-3

Tech support: standard - kasey phone support

-4

graphic design: level 1 - vector file create + send for sign

-5

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo + Group blast add-on

-7

email - custom signature edits

-3

tech support - Diagnosis/Troubleshoot/Repair Basic - Jenn Outgoing Outlook Email Issue

-2

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT

-4

tech support - Diagnosis/Troubleshoot/Repair Basic - Phishing Emails

-2

tech support - Diagnosis/Troubleshoot/Repair Standard - Merge Main Calendars

-4

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT

-4

Tech Support - Diagnosis/Troubleshoot/Repair Standard - Onx Account Support/Dashlane/SBT/iPads

-7

SOCIAL MEDIA & ONLINE MARKETING - General (Repost Personal Page)

-2

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo

-5

+145 points +23.5 points * Package recharge scheduled for June 7, 2021

august 2021 = 253 = Point balance = -108

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT

-4

GENERAL MISC. - password update

-2

DotLoop - GDrive integration and implementation

-6

email fix email setting send & archive button off

-2

Consult / Implement Gmail Filters + 11 Additional Filters

-36

grahic design - management - Order boxbrownie virtual renovation image for diamante + cancellation

-5

email - GMAIL EMAIL conversation CHANGE settings

-2

graphic design - JUST Listed borgo graphic for owners to post on Rough Hollow - few edits after posted

-4

general admin - create a Preferred list for foundation inspectors from our contacts and add it to the drive

-2

email - google support - google support - Troubleshoot Email Issue - 3rd Party Hosting1+ HOURS about self email issue and Jennifer email not coming though

-7

email - email cleanup morning + 13 unsubscribe

-10

general - create before and after folder in gdrive

-2

SOCIAL MEDIA & ONLINE MARKETING Lease needed post design and post to 2 groups

-6

Graphic Design: Level 1 - 3D Rendering for Backyard

-5

email - Custom Email Signature Edit - Add CNE Certified Negotiation Expert Designation to listing presentation, email signature, etc. for Lauren

-3

SOCIAL MEDIA & ONLINE MARKETING - Off Market Social Post on 4 groups + 4 revisions

-8

TECH SUPPORT - Investigate / resolve duplicate issue - Fix duplicate contact info Gonzales

-4

CONSULT - phone - julij call 1 hour about email consolidations etc.

-5

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT + Post edits

-5

Graphic Design - WEST CAVE LOOP mailer + CANCELLATION

-17

CONSULT - JULIJ CALL - MAILERS, SBT, 1 hour after hours missed scheduled meeting

-7

general misc. - create home inspectors list rush 5 pts

-5

Graphic Design - Unused / un-Billed Noahs court mailer

-10

general - data entry - team laptop info

-2

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT

-4

General - check for heather brown email account and password reset + periodic google user check with Kasey

-4

Troubleshoot Email Issue - set up DKIM authentications for gmails emails + Modify DNS Records

-10

general - listing presentation issue with lauren. calls, texts, emails

-6

TECH SUPPORT - Investigate/Diagnosis/Troubleshoot/Repair Basic - dashlane

-2

GRAPHIC DESIGN - Graphic Design: Level 1 - property line

-5

TECH SUPPORT -tech call for TexTs and marketing call with team

-5

SOCIAL MEDIA & ONLINE MARKETING - Design & Create Email Newsletter

-16

GRAPHIC DESIGN - level 1 revision -Team Version for lauren

-2

general misc. - csv of contact database with custom columns for Julij

-5

Graphic Design: Level 2 - lipan apache mailers

-10

TECH SUPPORT - Investigate/Diagnosis/Troubleshoot/Repair Basic - Team Devices - lauren

-2

consult - phone strategy with julij - email organization

-5

SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT

-4

GRAPHIC DESIGN - level 1 revision - Listing presentation - lauren

-2.5

ADMIN & MAINTENANCE - general - add contacts from realvolve to google drive

-4

GRAPHIC DESIGN - level 1 revision - team presentation

-2.5

ADMIN & MAINTENANCE - document request - listing presentation (post access granted)

-2

General Misc. - General inquiries about Contact Lists & newsletters - lauren & jenn

-3

+174 points * Package recharge scheduled for august 1, 2021

May 2021 = 192.5 = Point balance = -23.5

tech support - Diagnosis/Troubleshoot/Repair Standard - Kasey Gmail font issue different on both MacBook pros Dash video screen share support

-4

Graphic Design - Graphic Design: Level 2 - RUSH JOB 1 mailer design + saved as template~! + Ordering 100 copies for next day pickup

-12

Graphic Design - Graphic Design: Level 1 - RUSH JOB for Jenn EOD end of day + Facebook post Falconhead facebook group posts 7 groups

-12

Graphic Design - Graphic Design: Level 1 - RUSH JOB + Print Order and Admin for Julij

-7

Support Inquiry *waived with any service - Email Inquiry

-1

web dev - Website Update & Repair Level 1 - update awards section

-3

tech support - Diagnosis/Troubleshoot/Repair Basic - mac text size

-2

social media & online marketing (organic ) - Design & Post Social Media Post - sbt

-4

Google Workspace - update profiles for team with photos

-2

Google Workspace - Google Calendar Support/Maintenance - Team calendar fix and smartsheet duplicates deleted-Smart sheet support needed email

-2

Support Inquiry *waived with any service - julij email about past team members

-1

social media & online marketing (organic ) -Design & Post Social Media Post Combo

-5

Admin & Maintenance - general - cleanup google drive

-2

Analytics & Reporting - Create Campaign Report - Mailchimp

-2

General Misc. - call with lauren about loaner devices

-2

Google Workspace - Gmail Support/Maintenance - julij gmail tags / labels

-2

Email - Custom signature edits - lauren awards update

-2

Email - Custom signature edits - kasey awards update

-2

Tech Support - password situation

-2

Tech Support - tesla calendars and gmail support

-3

Tech Support - kasey contact issues and svend text issues

-2

Support Inquiry *waived with any service - julij about password sharing with team

-1

tech support - Diagnosis/Troubleshoot/Repair Standard - iphone duplicates

-4

Google Workspace - Google Drive Support/Maintenance - shared with me jennifer

-2

Google Workspace - update profile - delete svend

-2

Google Workspace - Google Calendar Maintenance - Quick additional support

-1

Analytics & Reporting - Add Analytics Code to Website

-3

Admin & Maintenance - general admin - delete constant contact

-2

Google Workspace - Add New User - Jennifer Hicks

-2

Google Workspace - Google Calendar Maintenance - W/ jenn and kasey additional support

-2

Admin & Maintenance - general admin - missing contact - check old database dr katherine thomas

-2

Google Workspace - Google Calendar Maintenance - deleting duplicates and copying events

-3

Admin & Maintenance - general admin - revolve work

-2

social media & online marketing (organic ) - Design & Create Email Newsletter

-7.5

Web Development - Website Update & Repair Level 1 - update juilj profile

-3

Admin & Maintenance - general admin - retrieve vector file from KTOM

-2

tech support - Diagnosis/Troubleshoot/Repair Standard - Julij notifications

-4

email - custom signature edits

-2

tech support - Diagnosis/Troubleshoot/Repair Standard - google calendar notifications

-4

office day 10-3

-10

office day 9-5

-16

Admin & Maintenance - gen admin - edit revolve contact csv

-2

Tech Support - Diagnosis/Troubleshoot/Repair Basic - Credit Card heather brown

-4

security - update password

-1

social media & online marketing (organic ) - Design & Post Social Media Post -sbt

-4

security - User Permission Access to Software

-2

General Misc. - zoom w/ kasey and lindsey

-3

social media & online marketing (organic ) - Instagram Boost 50 Targeted Followers

-8

Admin & Maintenance - general admin - add headshot to signature

-2

Google Workspace - User Permissions - Lauren

-2

Admin & Maintenance - general admin - password link for lauren

-2

tech support - Troubleshoot/Repair Standard - kasey emails

-4

analytics & reporting - team login sheet

-4

tech support - Diagnosis/Troubleshoot/Repair Basic

-2

admin & maintenance - general admin - asana billing check

-2

CONSULTING - STRATEGY TEXT / EMAIL - ZOOM to meet

-2

+145 points * Package recharge scheduled for May 7, 2021

April 2021 = 121 = Point balance = 24

email - Custom Email Signature - lauren

-4

General Account Review & Revisions - instagram cleanup

-3

Design & Post Social Media Post - instagram for deactivating old account

-4

add contact to database

-1.5

general admin - asana team updates

-2

general admin - constant contact billing verification

-3

google workspace - user permissions

-2

support inquiry - phone - diane

-2

Design & Post Social Media Post - wch sbt

-4

general admin - create and send vendor sheet to jenn

-3

Website Update & Repair Level 1 - update team page

-3

Post Existing Social Media Content with Updated Text - garage sale

-3

TECH SUPPORT - Diagnosis/Troubleshoot/Repair Easy - JENN CALENDARs

-2

TECH SUPPORT - Diagnosis/Troubleshoot/Repair Easy - KASEY

-2

GENERAL ADMIN - UPDATE PASSWORD

-2

GENERAL - GOOGLE DOC FOR LOANER DEVICES

-2

GOOGLE WORKSPACE - USER PERMISSIONS

-2

SUPPORT - PHONE INQUIRY - JENN

-2

Graphic Design: Level 2 - GARAGE SALE PRINT/WEB

-10

Diagnosis/Troubleshoot/Repair Standard - PHISHING ATTACK

-4

Diagnosis/Troubleshoot/Repair Complex

-6

Design & Post Social Media Post - WCH SBT

-4

SECURITY CHECKUP - AFTER PASSWORD CHANGES

-4

SUPPORT - Phone Inquiry - JENN ABOUT EMAIL

-2

General Admin - RESET PASSWORD FACEBOOK - HACK?

-2

Google WORKSPACE - Add New User

-2

General Admin - zoom about command & new strategies

-2

General Admin - Update Passwords

-2

Diagnosis/Troubleshoot/Repair Easy - Kasey

-2

General Admin - Zoom with Lindsey Command

-4

Design & Post Social Media Post - WCH SBT

-4

Website Update & Repair Level 2 - Listing Presentation & Website Team Update

-5

Design & Post Social Media Post - Cherokee just listed

-4

General - New System - How to add contacts...

-2

Add Contact to Database

-1.5

Design & Post Social Media Post - Cherokee Coming Soon

-4

Website Update & Repair Level 2 - Remove Agent IDs from Website

-4

Design & Post Social Media Post - WCH SBT

-4

Diagnosis/Troubleshoot/Repair Easy - ASANA Login help - KATHERINE

-2

* points package recharge

+145 points