58.5
FORFEITED SERVICE POINTS
Custom Grow package
Dalby Home Team
December 2021 = 75 = Current Point balance = 58.5
newsletter - holiday edition
-16
general misc - cancel dotloop integration on api nation
-3
general misc - Cancel Piesync and Add API Nation - Migration Process for MailChilmp and Contacts
-7
google admin - add new user
-3
general misc. - remove shared contacts software and setup new/old system 4 hours
-10
social media - christmas post
-4
Third party support - shared contacts for gmail - contacts not syncing
-4
tech support - video process how to unshare a label in shared contacts for gmail
-3
tech support - check contact sync issues for kasey
-3
phone inquiry - new phones old phones with julij
-5
social media - small business tuesday
-4
zoom meet - kasey & julij
-4
tech support - training email on how to create filter w/ specifics on new task request
-2
tech support - training email on how to create new gmail label
-2
tech support - saving links to iphone from chrome
-2
Email - new filter
-3
145 points * Package Cancelled 01/03/2022
September 2021 = 307.5 = Current Point balance = -162.5
admin - AT&T Check about missing phones. SIM Cards. ORDER NETGEAR hotspot DEVICE AND SIM CARD FOR LAURENS PHONE
-10
social media - post party pics and post combo to instagram
-5
Full Day + Contacts and Google Wrkspace organization - new workspace app implementation
-32
social media - small business tuesday
-4
Full Day + google workspace restructuring, google support call about reorganizing the workspace account, update Linkiden - accolades and headline, Password update in sheet, file search for Julij quick
-35
email - quick gmail modification
-2.5
workspace - Lauren Admin question about email address alias quick inquiry requiring admin access and verification of information
-2.5
mailchimp - campaign weekly buyer needs
-4
workspace - consolidate drive docs from 7 accounts ~4 hours
-14
tech support - Assist Kasey with Live KW stream. Failed recording session - she was able to watch in car eventually
-2.5
workspace - verify contact database delegation was granted (verified) and then grant other girls access + sent instructions to team on how to access + google support about team members editing labels in google contacts
-6
support inquiry - turn off Highlight any external recipients in a conversation. Warn users before they reply to email with external recipients who aren't in their contacts. easy 2 pts
-2
google - Create new Google account - kaseydalbypersonal@gmail.com
-2.5
phone support - Call and Meet with Joy and Kasey about email and other drives 2.5 hours
-10
tech support - [Case #36020625 Creation Request] Your Google Workspace case request has been received [ref:_00Df423Flu._5004Mn3nD6:ref
-4
media request - send stokes signs the logo files for Kasey
-2
mailchimp - resend invite to list of contacts for Lauren & Jennifer
-10
mailchimp - check abuse claims for julij
-2
mailchimp - Design & Create Email Newsletter
-16
Mailchimp - unsubscribe 4 labels from campaigns on mailchimp + after sending newsletter unsubscribing from all bounces and software support email address
-7
social media - Garage Sale Daily post to 4 groups. No design. New Text only. Must hyperlink each post.
-5
social media - sbt
-4
asana - Julij request move item in asana
-1.5
tech support - phone tech support about quick add of email to existing contact - darryl example
-2.5
admin - text message relay to jenn and svend about luxury signs
-1
social media - Garage Sale Daily post to 4 groups. No design. New Text only. Must hyperlink each post.
-5
gen admin - Update Spreadsheet for Loaner Devices - Kasey and Julij swap - add Red phone to list
-2
consult - phone Julij Phone Call Tech Support - 25 minutes re: phone swap and facebook posts for garage sale
-2.5
social media - Garage Sale Daily post to 4 groups. No design. New Text only. Must hyperlink each post.
-5
consult - phone julij
-2
email - create new email ALIAS buyerneeds@dalnbyhonmeteam.com for email routing to lauren for replies to campaign below
-4
email campaign - weekly buyer needs
-4
general - missed scheduled weekly meeting (removed without notice) & missed SBT meeting monday 10/11/2021 4pm client meeting precedence
-2.5
admin - lauren - send kasey buyer needs with note to send to group
-2
web dev - Website Update & Repair Level 2 - team page - remove bio excerpt from team page for lauren and jenn
-4
media request - send transparent white logo & website photo to Lauren - sent 2 media
-2
email - cleanup kasey@
-2
social media - blast 5 groups garage sale
-5
graphic design - URGENt GARAGE SALE BANNER and print setup with Stoke Signs Same Day
-7
email campaign - Evite for Party
-6
general admin - Create party list (2) spreadsheets for Jennifer - added to ASANA
-3
social media - sbt
-4
tech support - troubleshoot email issue where emails are being sent to Lauren that are TO: kdalby@kw.com Google support
-7
email - modify labels for kasey
-2.5
Graphic Design: Level 2 - party invite
-10
Online Account/Service Set up - Intermediate - Solutions Research + rsvpify
-5
Admin - import do not market into mailchimp
-4
Tech Support - google gmail filters for asana
-3.5
Tech Support - mailchimp segmenting contacts for party
-3
Export & Send unsubscribe list
-2
Contacts - Add LLT012 to Database + instruct how to email labels
-4
Phone Consult Kasey 45min
-2.5
Online Account/Service Set up - Advanced - Nextdoor Business Page Recovery Project
-10
Text support - contact database labeling 2hrs
-5
269.5 points * Package recharge scheduled for September 1, 2021
September 2021 = 269.5 = Current Point balance = -124.5
tech support - gmail filter support email
-1
consult - text kasey re: svend asana
-3
email - create new inbox
-5
consult - phone meeting with looper + 15 follow up w Kasey
-5
consult - phone with julij re: client party
-5
tech support - seo investigation with google - sitemap resubmissions
-10
social media - insatgram follower boost & profile updates
-5
social media - design & post combo #goodneighbors
-5
social media - sbt
-4
consult - marketing team meeting
-3
google workspace - new google user - admin@
-4
email - new email filter - sherir invoice
-3
tech support - investigate lindsey green contact + mergers and fixes
-7
email - new email filter - amazon
-3
email - new email filter - brandon green
-3
general inquiry - text about dropbox
-1
tech support - podcast spotify solutions
-2
admin - wch memebr spreadsheet for heather
-5
graphic design - listing presentation edits - julij
-2
admin - permission access for jenn on ASAna
-2
consult - phone w kasey re:podcasts, tesla, wifi
-5
tech support - google for contacts not populating
-2
social media - design & post combo fall
-5
consult - phone with julij re: emailsand significant others in contacts
-3
admin - organize vendor label in contacts
-3
security - update passwords (icloud)
-2
social media - sbt
-4
consult - phone w/ Kasey re: Contacts, Farmers Marketing, etc. 1hr 22 min + another 20 minute call about Body 20 Video and Looper meeting on wednesday
-7.5
consult - scheduled meeting no show 9/20/21
-2
email - mailchimp campaign for buyers needs
-6
tech support - mailchimp about tags, segements, and general audience imports
-4
google workspace - update logo on biz page
-2
consult - team marketing meeting
-3
google workspace - update business profile name
-2
social media - create linkiden business page
-3
email - custom signature edits @kasey
-3
admin - create newsletter archive in drive
-5
email - edit custom signature - julij
-3
social media - linkiden profile updates
-5
admin - update loaner device doc with updated data
-3
email - new email filter
-3
consult - phone meeting kasey, julij, sarah @party
-6
tech support - google chat support about heather login issues
-4
email - organization & structure weekend
-2
design & create newsletter
-16
email - organization & structure weekend
-4
consult - weekend call about email management w/ Julij
-5
google workspace - update profile - Joy@
-2
email - organization & structure
-4
email - modify email filters x2
-4
social media - sbt post
-4
social media - facebook ad account creation
-10
graphic design - level 2 - buyers needs
-10
consult - phone - w/ kasey emails, reminders, tasks, lists
-5
email - organization & structure
-2
social media - design & post combo
-5
google workspace - add new user - joy@
-4
email - organization & structure
-4
tech support - standard - joy with new macbook pro setup
-4
gen. inquiry - text inquiry - loaner device repeat
-1
email - organization & structure
-4
general admin - simple filter modification
-2
security - update passwords
-2
tech support - complex - gmail - for @jenninfer IABN needed to be copied out of shared folder
-7
Graphic Design - Open House signs
-5
+253 points * Package recharge scheduled for September 1, 2021
July 2021 = 194 = Point balance = -29
General misc. - Mailer Partner Email Draft - i.e. dimension pools
-4
General misc. - general admin - moo refund email and team@ inquiry
-3
General misc. - Noahs Court Mailer re-Design and Delivery via Command Direct mail
-15
General misc. - Update Password x4
-8
General misc. - Update IABS for each team member then update signatures
-10
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT
-4
General misc. - 5800 Sabino Mailer Design and Delivery via Command Direct mail
-15
Consulting - weekend inquiry pp fees & process
-8
Graphic Design - Level 5 - Listing Presentation
-40
General misc. - Mailer research training chat support for command direct mail
-6
social media & online marketing - Design & Create Email Newsletter
-16
General misc. - media request - multiple requests denied
-2
General misc. - Moo Refund request
-2
Consulting - Strategy Phone Call (45 min)
-5
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT
-4
web dev - website update & repair level 1 - Team member Bio Update
-3
web dev - website update & repair level 2 - team page & menu w/ lauren
-4
Consulting - Strategy Phone Call (1+ Hour)
-6
web dev - website update & repair level 2
-4
Consulting - Strategy Email - website consult about customizations x2
-4
Security - Update Password ABOR
-2
Tech Support - basic - Investigate Google Alert (Non-issue)
-2
Security - Update Password icloud
-2
email - Unsubscribe 13 Contacts from Newsletter
-13
GRPAHIC DESIGN: LEVEL 2 - DIAMANTE CV - RUSH JOB
-10
Security - Update Password
-2
+145 points * Package recharge scheduled for July 1, 2021
June 2021 = 125 = Point balance = 20
web dev - website update level 1 - new blog post
-3
SOCIAL MEDIA & ONLINE MARKETING - Post Existing Social Media Content with Updated Text
-3
social media & online marketing - fill template on Email Newsletter
-8
general misc. no show Scheduled Meeting - jujli
-3
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT
-4
general inquiry - marketing call
-2
general inquiry - listing presentation inquiry
-2
GRAPHIC DESIGN: LEVEL 5 - business cards for team
-30
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo + Group blast add-on
-7
general inquiry - phone inquiry joy about imac for car wash
-2
Tech support: basic - Julij phone support trackpad
-2
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo + Group blast add-on
-7
SOCIAL MEDIA & ONLINE MARKETING - Post Existing Social Media Content with Updated Text
-3
Tech support: standard - kasey phone support
-4
graphic design: level 1 - vector file create + send for sign
-5
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo + Group blast add-on
-7
email - custom signature edits
-3
tech support - Diagnosis/Troubleshoot/Repair Basic - Jenn Outgoing Outlook Email Issue
-2
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT
-4
tech support - Diagnosis/Troubleshoot/Repair Basic - Phishing Emails
-2
tech support - Diagnosis/Troubleshoot/Repair Standard - Merge Main Calendars
-4
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media - SBT
-4
Tech Support - Diagnosis/Troubleshoot/Repair Standard - Onx Account Support/Dashlane/SBT/iPads
-7
SOCIAL MEDIA & ONLINE MARKETING - General (Repost Personal Page)
-2
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post Combo
-5
+145 points +23.5 points * Package recharge scheduled for June 7, 2021
august 2021 = 253 = Point balance = -108
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT
-4
GENERAL MISC. - password update
-2
DotLoop - GDrive integration and implementation
-6
email fix email setting send & archive button off
-2
Consult / Implement Gmail Filters + 11 Additional Filters
-36
grahic design - management - Order boxbrownie virtual renovation image for diamante + cancellation
-5
email - GMAIL EMAIL conversation CHANGE settings
-2
graphic design - JUST Listed borgo graphic for owners to post on Rough Hollow - few edits after posted
-4
general admin - create a Preferred list for foundation inspectors from our contacts and add it to the drive
-2
email - google support - google support - Troubleshoot Email Issue - 3rd Party Hosting1+ HOURS about self email issue and Jennifer email not coming though
-7
email - email cleanup morning + 13 unsubscribe
-10
general - create before and after folder in gdrive
-2
SOCIAL MEDIA & ONLINE MARKETING Lease needed post design and post to 2 groups
-6
Graphic Design: Level 1 - 3D Rendering for Backyard
-5
email - Custom Email Signature Edit - Add CNE Certified Negotiation Expert Designation to listing presentation, email signature, etc. for Lauren
-3
SOCIAL MEDIA & ONLINE MARKETING - Off Market Social Post on 4 groups + 4 revisions
-8
TECH SUPPORT - Investigate / resolve duplicate issue - Fix duplicate contact info Gonzales
-4
CONSULT - phone - julij call 1 hour about email consolidations etc.
-5
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT + Post edits
-5
Graphic Design - WEST CAVE LOOP mailer + CANCELLATION
-17
CONSULT - JULIJ CALL - MAILERS, SBT, 1 hour after hours missed scheduled meeting
-7
general misc. - create home inspectors list rush 5 pts
-5
Graphic Design - Unused / un-Billed Noahs court mailer
-10
general - data entry - team laptop info
-2
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT
-4
General - check for heather brown email account and password reset + periodic google user check with Kasey
-4
Troubleshoot Email Issue - set up DKIM authentications for gmails emails + Modify DNS Records
-10
general - listing presentation issue with lauren. calls, texts, emails
-6
TECH SUPPORT - Investigate/Diagnosis/Troubleshoot/Repair Basic - dashlane
-2
GRAPHIC DESIGN - Graphic Design: Level 1 - property line
-5
TECH SUPPORT -tech call for TexTs and marketing call with team
-5
SOCIAL MEDIA & ONLINE MARKETING - Design & Create Email Newsletter
-16
GRAPHIC DESIGN - level 1 revision -Team Version for lauren
-2
general misc. - csv of contact database with custom columns for Julij
-5
Graphic Design: Level 2 - lipan apache mailers
-10
TECH SUPPORT - Investigate/Diagnosis/Troubleshoot/Repair Basic - Team Devices - lauren
-2
consult - phone strategy with julij - email organization
-5
SOCIAL MEDIA & ONLINE MARKETING - Design & Post Social Media Post - SBT
-4
GRAPHIC DESIGN - level 1 revision - Listing presentation - lauren
-2.5
ADMIN & MAINTENANCE - general - add contacts from realvolve to google drive
-4
GRAPHIC DESIGN - level 1 revision - team presentation
-2.5
ADMIN & MAINTENANCE - document request - listing presentation (post access granted)
-2
General Misc. - General inquiries about Contact Lists & newsletters - lauren & jenn
-3
+174 points * Package recharge scheduled for august 1, 2021
May 2021 = 192.5 = Point balance = -23.5
tech support - Diagnosis/Troubleshoot/Repair Standard - Kasey Gmail font issue different on both MacBook pros Dash video screen share support
-4
Graphic Design - Graphic Design: Level 2 - RUSH JOB 1 mailer design + saved as template~! + Ordering 100 copies for next day pickup
-12
Graphic Design - Graphic Design: Level 1 - RUSH JOB for Jenn EOD end of day + Facebook post Falconhead facebook group posts 7 groups
-12
Graphic Design - Graphic Design: Level 1 - RUSH JOB + Print Order and Admin for Julij
-7
Support Inquiry *waived with any service - Email Inquiry
-1
web dev - Website Update & Repair Level 1 - update awards section
-3
tech support - Diagnosis/Troubleshoot/Repair Basic - mac text size
-2
social media & online marketing (organic ) - Design & Post Social Media Post - sbt
-4
Google Workspace - update profiles for team with photos
-2
Google Workspace - Google Calendar Support/Maintenance - Team calendar fix and smartsheet duplicates deleted-Smart sheet support needed email
-2
Support Inquiry *waived with any service - julij email about past team members
-1
social media & online marketing (organic ) -Design & Post Social Media Post Combo
-5
Admin & Maintenance - general - cleanup google drive
-2
Analytics & Reporting - Create Campaign Report - Mailchimp
-2
General Misc. - call with lauren about loaner devices
-2
Google Workspace - Gmail Support/Maintenance - julij gmail tags / labels
-2
Email - Custom signature edits - lauren awards update
-2
Email - Custom signature edits - kasey awards update
-2
Tech Support - password situation
-2
Tech Support - tesla calendars and gmail support
-3
Tech Support - kasey contact issues and svend text issues
-2
Support Inquiry *waived with any service - julij about password sharing with team
-1
tech support - Diagnosis/Troubleshoot/Repair Standard - iphone duplicates
-4
Google Workspace - Google Drive Support/Maintenance - shared with me jennifer
-2
Google Workspace - update profile - delete svend
-2
Google Workspace - Google Calendar Maintenance - Quick additional support
-1
Analytics & Reporting - Add Analytics Code to Website
-3
Admin & Maintenance - general admin - delete constant contact
-2
Google Workspace - Add New User - Jennifer Hicks
-2
Google Workspace - Google Calendar Maintenance - W/ jenn and kasey additional support
-2
Admin & Maintenance - general admin - missing contact - check old database dr katherine thomas
-2
Google Workspace - Google Calendar Maintenance - deleting duplicates and copying events
-3
Admin & Maintenance - general admin - revolve work
-2
social media & online marketing (organic ) - Design & Create Email Newsletter
-7.5
Web Development - Website Update & Repair Level 1 - update juilj profile
-3
Admin & Maintenance - general admin - retrieve vector file from KTOM
-2
tech support - Diagnosis/Troubleshoot/Repair Standard - Julij notifications
-4
email - custom signature edits
-2
tech support - Diagnosis/Troubleshoot/Repair Standard - google calendar notifications
-4
office day 10-3
-10
office day 9-5
-16
Admin & Maintenance - gen admin - edit revolve contact csv
-2
Tech Support - Diagnosis/Troubleshoot/Repair Basic - Credit Card heather brown
-4
security - update password
-1
social media & online marketing (organic ) - Design & Post Social Media Post -sbt
-4
security - User Permission Access to Software
-2
General Misc. - zoom w/ kasey and lindsey
-3
social media & online marketing (organic ) - Instagram Boost 50 Targeted Followers
-8
Admin & Maintenance - general admin - add headshot to signature
-2
Google Workspace - User Permissions - Lauren
-2
Admin & Maintenance - general admin - password link for lauren
-2
tech support - Troubleshoot/Repair Standard - kasey emails
-4
analytics & reporting - team login sheet
-4
tech support - Diagnosis/Troubleshoot/Repair Basic
-2
admin & maintenance - general admin - asana billing check
-2
CONSULTING - STRATEGY TEXT / EMAIL - ZOOM to meet
-2
+145 points * Package recharge scheduled for May 7, 2021
April 2021 = 121 = Point balance = 24
email - Custom Email Signature - lauren
-4
General Account Review & Revisions - instagram cleanup
-3
Design & Post Social Media Post - instagram for deactivating old account
-4
add contact to database
-1.5
general admin - asana team updates
-2
general admin - constant contact billing verification
-3
google workspace - user permissions
-2
support inquiry - phone - diane
-2
Design & Post Social Media Post - wch sbt
-4
general admin - create and send vendor sheet to jenn
-3
Website Update & Repair Level 1 - update team page
-3
Post Existing Social Media Content with Updated Text - garage sale
-3
TECH SUPPORT - Diagnosis/Troubleshoot/Repair Easy - JENN CALENDARs
-2
TECH SUPPORT - Diagnosis/Troubleshoot/Repair Easy - KASEY
-2
GENERAL ADMIN - UPDATE PASSWORD
-2
GENERAL - GOOGLE DOC FOR LOANER DEVICES
-2
GOOGLE WORKSPACE - USER PERMISSIONS
-2
SUPPORT - PHONE INQUIRY - JENN
-2
Graphic Design: Level 2 - GARAGE SALE PRINT/WEB
-10
Diagnosis/Troubleshoot/Repair Standard - PHISHING ATTACK
-4
Diagnosis/Troubleshoot/Repair Complex
-6
Design & Post Social Media Post - WCH SBT
-4
SECURITY CHECKUP - AFTER PASSWORD CHANGES
-4
SUPPORT - Phone Inquiry - JENN ABOUT EMAIL
-2
General Admin - RESET PASSWORD FACEBOOK - HACK?
-2
Google WORKSPACE - Add New User
-2
General Admin - zoom about command & new strategies
-2
General Admin - Update Passwords
-2
Diagnosis/Troubleshoot/Repair Easy - Kasey
-2
General Admin - Zoom with Lindsey Command
-4
Design & Post Social Media Post - WCH SBT
-4
Website Update & Repair Level 2 - Listing Presentation & Website Team Update
-5
Design & Post Social Media Post - Cherokee just listed
-4
General - New System - How to add contacts...
-2
Add Contact to Database
-1.5
Design & Post Social Media Post - Cherokee Coming Soon
-4
Website Update & Repair Level 2 - Remove Agent IDs from Website
-4
Design & Post Social Media Post - WCH SBT
-4
Diagnosis/Troubleshoot/Repair Easy - ASANA Login help - KATHERINE
-2
* points package recharge
+145 points